Privacy policy

Personal Information We Collect

When you visit the site, we automatically collect certain information about your device, browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the site, we may collect information about the individual pages or products that you view, which websites or search terms referred you to the site, and information about how you interact with the site. This automatically-collected information is known as “Device Information”.

We collect Device Information by means of Cookies (data files placed on your device with an anonymous unique identifier), Log Files (data files collected by our site), and Web Beacons (usage data collected by our site).

Additionally, when you make a purchase or attempt to make a purchase, we collect certain information about your name, billing address, shipping address, payment information (including credit/ debit card numbers), email address, and phone number. This information is known as “Order Information”.

Our Privacy Policy defines “Personal Information” as referring to both Device Information and Order Information.

Using Your Personal Information

We use the Device Information that we collect to help us screen for potential risk and fraud, and to improve and optimise our site by generating analytics about how our customers browse and interact with the site. Some Device Information may be used to assess the success of our marketing and advertising campaigns.

We use the Order Information that we collect to fulfil the orders placed through the site, including processing your payment, arranging shipping, and providing invoices and/or order confirmations.

We may also use the Order Information to communicate with you, screen for potential risk or fraud, or provide you with advertising relating to our products or services (where your shared preferences allow).

Sharing Your Personal Information

We do not sell or share your Personal Information with third-parties, unless it is essential.

We share your Personal Information with Shopify, who host our site and e-commence platform. You can find out more about how Shopify uses your Personal Information on their website (https://shopify.com/).

We share your Personal Information with Google Analytics to help us understand our site better. You can find out more about how Google uses your Personal Information on their website, and also request to opt out of Google Analytics (https://analytics.google.com/).

We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioural Advertising

We may use some Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.

For more information about how targeted advertising works and how you can opt out, you can visit the non-profit Network Advertising Initiative’s website (https://thenai.org/).

Do Not Track

Our site does not alter any data collection and use practices from browser based Do Not Track requests.

Data Retention

We maintain records of all Order Information indefinitely. You can request we delete our records after seven years.