Covid-19 Updates

Through these unsettled and challenging times we want to update on some adjustments to our processes and changes to our system so that we can ensure the safety of our customers, our staff, our families and ourselves.

Please read the below changes which will apply to both our local and nationwide customers over this period of uncertainty to help to ensure that we minimise any risk for our people.

Updated 6am Monday 30th March. 

 
Our Local Customers

From Thursday 26th March our Hawea Depot will be closed for pick ups we are so sorry. This is to ensure the safety of our customers and our family and we hope that you understand this decision. This is a short term decision which we hope we can change in the close future once we get more certainty around rules and regulations. You can still select to pick-up from our Wanaka Depot so could time this with a weekly trip to town if you are coming in for other supplies.

At this stage our Wanaka depot will still be open for non-contact collections only. Please read through our guidelines below and provided on order confirmations and pick-up confirmations once you order. 

We will unfortunately not be accepting our local customers own containers for refilling for the next few weeks until all of this settles down to help to reduce the risk of spreading COVID-19.

For all local customers your dried goods will be packed into brown paper bags and any liquids or solids will be packed into new glass jars which are available for purchase on our site here. Please only select the paper bag or new container option online for your liquids and solids moving forward. We are going to work out a way that you can return the glass jars and them be sterilised and reused again over the coming weeks so watch this space.

If you are receiving a delivery parcel from us please note that research shows the virus can stay on cardboard for 24hrs so please ensure you spray your delivery with an over 70% alcohol sanitising spray before you touch or open it. Please read the research here and effective ways to eliminate the virus.


Depot Pick-up

From Thursday 26th March you will only need to collect your orders from our depots as dropping off containers will no longer be required. This will severely limit the number of people we have entering our pick up areas but please stick to our guidelines which are at our depots to ensure the safety of all of our customers and our staff.

If you are not going to be collecting your order you just need to let us know as we need to record and monitor everybody that comes into our depot over the 4 week lock down period. Please just flick us an email if someone else in your family or bubble will be collecting your order for you.

Please note we have a 1 in 1 out rule at our Wanaka Depot and our Hawea Depot will close for pick ups for the next 4 weeks. Please follow our guidelines set out at our depots.

For Wanaka Depot Pick Ups please follow the below rules and guidelines for sae collection of your order. These are also on your pick up confirmation and on display at our depot.

  • Use the hand sanitiser provided as you enter and as you leave
  • Do not enter our work zone 
  • Give people space and follow the 2m rule and apply the 1 in 1 out rule - please don't enter the pick up area if someone is already in there
  • Collect your order as soon as you can after you have been notified it is ready to avoid cluttering our collection off area - especially if you have ordered milk
  • Please leave your empty milk bottles in the crate provided outside the depot
  • Avoid touching other people’s bags/boxes– if you can’t see your order, knock and we will help
  • If you feel unwell, please do not come to our depots, we can arrange for somebody else to collect your order or we can deliver
  • If you are in self-isolation or have travelled within the last 4 weeks please inform us and then don't visit our depots please just get someone else to collect your order for you or arrange for us to do our contactless delivery.

 

Glass Bottle Milk

If you order milk from us - like a lot of you do, we ask that you please hot wash your milk bottles and please return these directly into the milk crates provided at our Wanaka Depot when you collect your orders. If you are receiving a local delivery from us with milk included, please ensure you hot wash your milk bottles and leave outside your delivery spot for us to collect without contact.

With milk collections from our Wanaka Depot your milk will be left with your order prior collection just after your pick-up confirmation is sent. Please let us know approximate timings when you will be collecting. 

 

Nationwide Customers

We don’t have many major changes affecting our nationwide customers who receive their orders via courier except please be extra vigilant when receiving your packages - please see the guide below. Please note though that you will no longer be able to reuse a jar of ours for liquids so you will need to purchase any new glass jars for your liquids and solids purchased.

Also please note that at the moment we are taking up to 3-5 days to get all of our nationwide orders shipped so please please just be patient with us. We are working as hard as we can. Also please note some couriers are also overloaded so just be patient and be kind with them at this time too.

If you are receiving a courier parcel from us please note that research shows the virus can stay on cardboard for 24hrs so please ensure you spray your delivery with an over 70% alcohol sanitising spray before you touch or open it. Please read the research here and effective ways to eliminate the virus.

Our Procedures and Safety during COVID-19

During this period we are continuing to be extra vigilant with cleaning and sanitising in our packing depot.

Only 3 staff members have access and permission to enter our packing depot and we have strict procedures to ensure the safety of our staff and our customers.

We also ask that customers follow our below depot guidelines:

  • Use the hand sanitiser provided as you enter and as you leave
  • Do not enter our work zone 
  • Give people space and follow the 2m rule and apply the 1 in 1 out rule - please don't enter the pick up area if someone is already in there
  • Collect your order as soon as you can after you have been notified it is ready to avoid cluttering our collection off area - especially if you have ordered milk
  • Avoid touching other people’s bags/boxes– if you can’t see your order, knock and we will help
  • If you feel unwell, please do not come to our depots, we can arrange for somebody else to collect your order or we can deliver
  • If you are in self-isolation or have travelled within the last 4 weeks please inform us and then don't visit our depots please just get someone else to collect your order for you or arrange for us to do our contactless delivery.

Thank you all so much for your patience and understanding throughout this time.